Returns

RETURNS

You can return your products within 14 days of receiving them. You will receive a refund of your products after we have received it. 

To be eligible for an exchange, your item must be in the same condition that you received it. The exchange will only happen with another item of simular value or less.

To complete your exchange, we require a receipt or proof of purchase.

We reserve the right to refuse returns that are shipped after the 14-day grace period has expired or for items that are not returned to us in their original condition. 

EXCHANGES (if applicable)

Depending on the service you've chosen to use to return your item(s), it can usually take up to 21 working days (excluding weekends & public holidays) to be delivered and processed by our returns team.

We'll be in touch by email once the return has been processed to confirm your exchange if we received the item in it’s original condition.

SHIPPING

To return your product, you should mail your product to:
The Netherlands, Arenberglaan 358, Breda, 4822 ZS

We currently only offer FREE returns in the Netherlands. If you’re outside of the Netherlands you will be responsible for the cost of your return.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

RECEIVED A FAULTY ITEM?

We are sorry that you received a faulty item! 

Pleaseprovide photo evidence of the fault to newantheia@gmail.com and we will work quickly to get this resolved for you.

Please do not return any damaged goods unless advised by a member of our support team, it may result in a slower resolution time.

This has to be done within 7 days of receiving the products.